FAQs

•What are your candles made of?
Our candles are made with all-natural coconut soy wax blend, wooden wicks and premium fragrances

•Where do you get your ingredients?
All of our ingredients are sourced from companies here in the US.

•Where are you candles made?
Our candles are hand poured in Connecticut, USA

•Is there a store I can visit?
At the moment we do not have a store, we are only available online.

•How long do your candles last? 
Our candles have a burn time of approximately 65 hours. However, you must keep the wick trimmed.

•I have an issue with my package. How do I contact customer care? 
Please visit our Contact us page and send us an email with your order number, issue you are having, your name and we will get back to you within 24-48 hours.

•Do giftcards expire?
Giftcards that are given for promotional reasons expire 6 months after its issue date. However, Giftcards purchased by customers never expire.

•Why is my candle releasing soot?
 Soot is a natural occurrence for any candle. If your candle is continuously releasing soot, it can be the result of carbon build-up on the wicks, not trimming the wicks of the candle, over-burning the candle, or burning the candle in an area that is receiving a draft from a vent.

Tip: If you are experiencing excess sooting, try trimming your wicks to 1/8’’, moving your candle to another location, or extinguishing your candle if it has been burning for more than 3-4 hours.

 •Why isn’t my candle releasing a strong fragrance?Fragrance is subjective, and some fragrances are stronger than others.

Tip:single wick candles for smaller rooms, double wick candles for medium sized rooms, and triple wick candles for larger rooms.

 • Why is my candle tunneling? (Wax build up on the edges of the candle)  
When a candle tunnels, it is likely that the candle has not been burning long enough for the wax to pool from edge to edge.